Assurances Palladium Insurance Group and its subsidiaries (“Palladium”) provide insurance brokerage, risk management and related services to its corporate, association and individual clients (“Clients”).
Palladium believes strongly in protecting your privacy and the confidentiality of your Personal Information. We acknowledge that you may have privacy and security concerns with respect to the information we collect, use and disclose to third parties for the purpose of allowing us to provide and offer our products and services to you. In order to comply with privacy legislation, we have developed this Privacy Policy. Any personally identifiable information about a customer or prospective customer is considered Personal Information (“Personal Information”) and will be treated in accordance with this Privacy Policy.
Palladium Insurance collects, uses and discloses your Personal Information (including individuals associated with you, all of whom are referred to as “you” in this Privacy Policy) only for the following purposes:
We do not disclose any Personal Information about you to any third parties except as stated in this Privacy Policy and as otherwise permitted by law or authorized by you. We may share this information outside the company in order to process or complete the transaction for which the information was provided or as otherwise authorized by you. Third parties to whom we disclose information are required by law and/or pursuant to contractual undertakings to keep your Personal Information confidential and secure and to use and disclose it only for purposes that a reasonable person would consider appropriate in the circumstances, in compliance with all applicable federal and provincial legislation, which purposes are as follows:
In this Privacy Policy, the purposes identified above and in “Collection, Use and Disclosure of Personal Information” will be referred to as the “Identified Purposes.
Your knowledge of and consent to Palladium’s collection, use and disclosure of your Personal Information are critical. We rely on the following actions by you as indications of your consent to our existing and future Personal
Information practices:
Palladium will only collect, use or disclose Personal Information that is necessary for the Identified Purposes or as permitted by law. If we require Personal Information for any other purpose, you will be notified of the new purpose, and subject to your consent, that new purpose will become an Identified Purpose. Palladium will collect Personal Information only by fair and lawful means. We will retain personal Information only as long as necessary for the fulfilment of the Identified Purposes.
We restrict access within our organization to Personal Information about Clients and Participants to those employees of ours and our affiliates who need to know that information in order to provide products or services to our Clients and Participants. We have in place physical, electronic and procedural safeguards appropriate to the sensitivity of the information we maintain regarding Clients and Participants. Safeguards will vary depending on the sensitivity, format, location, amount, distribution and storage of the Personal Information. Palladium uses 128-bit secure socket layer (“SSL”) encryption to provide its customers with confidence in transmitting Personal Information to Palladium.
Our knowing about changes to some of your Personal Information (e.g. insured location address) may be key to providing continued coverage of insurance. Please keep us informed of changes to your Personal Information. A copy of this Privacy Policy (and any significant changes) can be obtained from our Web site at www.Palladiuminsurance.ca. Palladium is responsible for all Personal Information under its control and has designated a Chief Privacy Officer who is accountable to Senior Management for Palladium’s compliance with this Privacy Policy.
To secure your Personal Information, Palladium does not provide online access to its customers to view or amend Personal Information in its database. You have the right to access your Personal Information and request rectification of any Personal Information in the file that may be obsolete, incomplete or incorrect. If you have any questions about this Privacy Policy or want to access your Personal information, you can obtain our Personal Information Question/Request form by writing or calling our Chief Privacy Officer at the following address or visiting the www.palladiuminsurance.ca Web site: Chief Privacy Officer – Assurances Palladium Insurance Group – 2712 St. Joseph Blvd – Ottawa, Ontario K1C 1G5 – Phone: 1 800 566 6314 – Fax: 613 824 7344 Email: privacyofficer@palladiuminsurance.ca
Your Personal Information will be stored and can also be accessed at the Palladium office with which you do business. For a complete list of our offices, please visit our website at www.palladiuminsurance.ca.
You may also withdraw your consent to any use or disclosure of your Personal Information (which may limit or terminate the products and services that Palladium provides to you) by writing or sending an email to us at the above address. We will need to validate the identity of anyone making such a request to ensure that we do not provide your information to anyone who does not have the right to such information. Normally we will respond to access requests within 30 days.
If there is any significant change to this Privacy Policy, Palladium will post a notice of the change on its Web site.
Please write to us at the address above or through our Web site to file a privacy complaint. Should we fail to resolve a complaint to your satisfaction or within a reasonable delay, you may contact the Office of the Privacy Commissioner of Canada during business hours at 1 800 282 1376 or at https://www.priv.gc.ca.